![]() ![]() With backend customer analytics, specific and timely information can be provided to a customer through such centralized CRM systems. Centralized systems like CRM provide a “single customer” view to different customer touch points like call centers and mobile apps. ![]() As customers move their booking activities from offline (box office) to online (mobile phones, apps and web sites), it is even more important that their experience is unique. How can keeping up with the industry demands with successful, innovative indigenous products helps maintain the image?Ĭustomer experience is a brand differentiator, both online and offline, and is the foundation on which a brand like PVR is built on. ![]() CX supported by a centralized customer experience platform strengthens a company’s brand image and reputation to convert customers into advocates. ![]()
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December 2022
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